Start with a practical question about the concept.

General Website Support

General website support is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. We aim to respond to ordinary website and communications-program questions within two business days. These hours and response target apply only to general website support. This contact channel is not monitored for emergencies, clinical triage, or ongoing care.

You may ask about the proposed nonclinical navigation concept, the website’s organization tools, a care-transition notes request, an SMS permission or opt-out, or a privacy request. Include a brief description of the website issue or request and the email address needed for a reply. For an SMS request, provide only the information reasonably needed to identify the mobile number and the requested change.

Do not send medical records, diagnoses, symptoms, medication information, treatment details, passwords, payment information, or urgent concerns. SPH Ferndale cannot use a general contact message to assess a health condition, interpret discharge instructions, recommend treatment, or confirm the suitability or availability of a community resource. Direct clinical questions to the appropriate licensed professional or selected resource. For an emergency, use the emergency service available in your location.

You may also contact [email protected] or write to SPH FERNDALE, LLC, 3500 Lenox Rd NE, Ste 625, Atlanta, GA 30326. Text recipients may reply STOP, END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL, REVOKE, or OPTOUT to unsubscribe, or HELP for help. Email and SMS preferences are managed separately. The Privacy Policy explains how contact information and requests are handled.