SMS Terms

Last Updated: May 13, 2026

Program at a Glance

SPH Ferndale offers a recurring educational email newsletter and a separate, optional SMS marketing program. The optional SMS marketing program promotes SPH Ferndale’s care-transition content and program announcements. It does not provide medical advice, clinical monitoring, emergency response, or a live care service.

Who May Join

The program is intended only for people eighteen or older who provide a supported mobile number they control and are authorized to enroll. By selecting SMS permission, you confirm that you meet those conditions and can incur any carrier charges associated with the number.

How Enrollment Works

Checking the SMS box gives SPH Ferndale your prior express written consent to send recurring automated marketing text messages promoting SPH Ferndale’s care-transition content and program announcements using automated technology. Messages may be sent using automated technology. The box is optional and is never preselected.

SMS consent is not a condition of purchase and is not a condition of receiving the educational email newsletter. You may request the email newsletter with SMS unchecked and the Phone field empty. When SMS is selected, a valid mobile number is required so the request can be processed.

What to Expect

Message frequency varies. Message and data rates may apply. SPH Ferndale does not set or reimburse carrier charges. Marketing text messages are sent only between 8 a.m. and 9 p.m. in the recipient’s local time.

Control the Messages

To unsubscribe from SMS, reply STOP, END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL, REVOKE, or OPTOUT. We will send one non-promotional message confirming your opt-out. Reply HELP for help, or email [email protected]. You may revoke SMS consent by any reasonable method, including a reply requesting that messages stop, email to the support address, or mail to SPH FERNDALE, LLC, 3500 Lenox Rd NE, Ste 625, Atlanta, GA 30326. We will honor revocation promptly and no later than ten business days after receipt.

An SMS opt-out affects text messages only. Use the unsubscribe method in an email, or contact the support email, to stop the educational email newsletter. Withdrawing one channel does not automatically withdraw the other.

Keep the Mobile Number Current

You are responsible for providing a mobile number that you control and for keeping it current. If you stop using or transfer the number, reply STOP before the change or notify the support email promptly. You agree not to enroll a landline, another person’s number, or a number that cannot receive the program messages. The program may suspend a number associated with delivery errors, abuse, or a reported ownership change.

Delivery Depends on the Mobile Network

Program availability depends on the device, wireless plan, carrier, network coverage, and technical conditions. Delivery is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages. The program does not promise support through every carrier or device.

The Mobile-Data Boundary

Mobile information, SMS opt-in data, and consent will not be shared with third parties, except aggregators and providers operating the text-message service. Text messaging originator opt-in data and consent will not be sold.

Operational providers may process information to deliver messages, record consent, honor STOP or HELP, maintain suppression records, prevent misuse, and comply with law. The Privacy Policy explains data categories, retention, rights, and request methods.

Program Changes or Ending Access

SPH Ferndale may change the program topics, suspend delivery, or end the program. A material change requiring notice or renewed consent will be handled through an appropriate channel. Access may be ended for misuse, suspected fraud, a carrier or technical restriction, legal necessity, or termination of the program. Ending the program does not erase an opt-out or suppression record that must be retained.

Related Terms and Georgia Law

These SMS Terms supplement the Terms & Conditions. Georgia law governs these SMS Terms, subject to applicable consumer protections and federal communications law. If a provision cannot be enforced, the remainder continues to apply.

Program and Privacy Contact

SPH FERNDALE, LLC
3500 Lenox Rd NE, Ste 625
Atlanta, GA 30326
Support and privacy requests: [email protected]